Terms & Conditions
This policy was last updated on 7th January 2020
The term 'Cleanwell Pressure Washers' or 'us' or 'we' refers to the owner of the website whose registered office is 18 Ballyconnelly Road, Cullybackey, Ballymena, BT42 1JF. The term 'you' refers to the user or viewer of our website.
1. Format of the Contract.
No contract exists between you and Cleanwell Pressure Washers until payment has been received in full (cleared funds) for the goods you order. This must happen before your order can be accepted. Once payment has been received by us, an acceptance email will be sent to you via the email address provided on your order form. Once we do this there is a legally binding contract between us.
2.1. Prices payable for goods purchased are set out on our website.
2.2. All prices are in £ Sterling. VAT & Shipping is added and itemised at checkout. Customers who are VAT registered and living outside the UK but within the European Union are eligible for VAT exemption on purchases. If you think you qualify for VAT exemption please enter your company VAT number at checkout (when filling in your billing address). Once we have verified this VAT number against your registered company address we will be able to issue you with a partial refund.
2.3. Every effort is made to ensure the prices provided on our website are accurate at the time your order is placed. If an error is found, however, we will inform you as soon as possible. You will be given the option of reconfirming your order with the amended price, or cancelling your order. If you decide to cancel your order we will refund the total sum paid back to your account. If we do not hear back from you within 14 days after informing you of the error, your order will automatically be cancelled.
2.4. We are entitled to refuse your order if we feel necessary, in this instance an email will be sent to let you know. We will not be obliged to offer any additional compensation for disappointment suffered.
3.1. Payment for the goods can be made via the methods shown on Cleanwell Pressure Washers' website at the time you place your order.
3.2. Delivery will not be processed until cleared funds are received.
4.1. We will arrange delivery of goods ordered by you, to the address specified by you, at the time you placed your order.
4.2. If for any reason this address needs to be changed, you must notify us in writing via email before our confirmation email. We will not be liable for any loss or damage if you fail to do this.
4.3. We aim to process and dispatch your order within 24 hours after funds have cleared. We cannot be held accountable for delays in the postal service. Please also consider weekends and Public Holiday closures.
4.4. All deliveries are subject to availability.
5. Right for you to cancel your contract
5.1. You have the right to cancel the contract at any time up to the end of 14 working days after you receive the product. You do not need to give us any reason for cancelling the contract.
5.2. To cancel the contract, you must notify us in writing, giving full details of the goods ordered.
5.3. If you have received the goods before you cancel your contract, it is then your responsibility to return the goods to us at the address above at your own cost and risk. If you cancel the contract but we have already processed the goods for delivery you must not unpack the goods once you receive them. You must send them back to us at our contact address at your own cost and risk.
6. Returns and Refunds
In the unlikely event that the goods are damaged on delivery, you should notify us in writing within 14 days. The goods should be returned to us. Once received, a replacement will be sent and your postage costs refunded.
7.1. We have tried to guarantee all information provided on this website is precise, however, we make no representation and give no guarantee of any kind in respect of this information.
7.2. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7.3. The information which accompanies the products on our website, is based on published literature and manufacturer's information available at the time the product was listed. We will endeavour to keep product information up to date, however, we are not accountable for any inaccuracies relating to product descriptions.
Unless otherwise stated in the terms and conditions, all notices from you to us must be in writing and sent to our registered address (see above).
9. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay, or for any damage or defect to goods delivered that is caused by an event beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdowns of systems or network access, flood, fire, explosion or accident.
11. Applicable law
These terms of sale and the supply of goods is subject to Northern Irish law, and the Northern Ireland courts will have jurisdiction in respect of any disputes between us.